Unfortunately our PALS and Complaints teams are experiencing delays in answering and responding to your phone calls and emails at this time. We are working hard to rectify the situation as we appreciate the additional distress this will cause. We have provided additional sign-posting that we hope you will find helpful for your concern otherwise please be advised that an added delay in our response time, for new queries, will be experienced.  Thank you for your cooperation and understanding.

Assistance in respect of a patient who is currently in our care

In the first instance, please contact the ward itself via the hospital switchboard on 01322 428100, and ask to speak with the nurse in charge (ward contact numbers can also be found on our website under the Services tab). It may also be helpful to request to speak to the Matron for that area, who will also be able to support you with your enquiry, and help to prevent unnecessary delays.


Please note that PALS is not a clinical service, and as such, we cannot provide medical advice, information or results – for this you would need to speak with the referring clinician, or with the Consultant responsible for your care.

Waiting Times

We thank you for your patience during this challenging time, please be assured that patients will be booked in line with clinical requirements and in chronological order. We are working hard to return to normal, and are commencing a staggered restart for surgical operations. You will be contacted when there is a planned date for your surgery. Current waiting times for routine surgery can be found here https://www.dgt.nhs.uk/services/a-z-services/theatre-scheduling

Please note that PALS officers are unable to bring forward appointment or surgery dates.

Medical Records

If you would like information on how to request a copy of your medical records, please contact our Health Records Department on 01322 425381 or by email at dgn-tr.sarsrequests@nhs.net

Due to government advice surrounding Coronavirus and social distancing, regrettably we are no longer able to provide a walk in PALS service.

We still want to help you with you queries or concerns.  Please contact the PALS team on 01322 428382 or email us at dgn-tr.PALS@nhs.net and we will help you as quickly as possible.

We apologise for any inconvenience and thank you for your cooperation.

The Patient Advice and Liaison Service (PALS) is a confidential service for people who would like information, help or who wish to comment about any aspect of the services provided at the hospital. The PALS officer provides the opportunity for you to raise in confidence any issues and comments that you have about the care and service you receive from staff. PALS help the hospital to improve its services for patients.

PALS offers support, information and help to patients, their families and visitors. They can help you to sort out your issues by speaking on your behalf to anyone involved in your care, or the care of your relative or friend.

PALS will not speak to anyone about your concerns unless they have your permission to do so.

The service offered by PALS is informal, impartial and confidential.